Our neighbourhood health approach — helping people build the confidence and connectivity they need to look after their health online.
Digital Exclusion
Digital exclusion is a health inequality issue.
Healthcare is becoming increasingly digital, but many people are still being left behind. Many residents simply don't have access to the basics they need:
Our work bridges that gap through trusted, community-based support.
What We Do
What Are Digital Health Days?
We deliver hands-on, community-based digital health support across Birmingham and the surrounding area — meeting people where they already are, in settings they know and trust.
- ●
NHS App Support
Helping residents register, access and confidently use NHS digital services.
- ●
Devices & Connectivity
Supporting access to devices, free SIM cards and connectivity through National Databank partnerships.
- ●
Digital Health Literacy
Building confidence around appointments, prescriptions, online forms and connected tools.
- ●
Trusted Community Support
Delivering support in GP surgeries, hospitals, libraries, schools and neighbourhood venues.
NHS App Support
One of the most impactful things we do is help residents get set up with the NHS App — from registration through to confident, independent day-to-day use.
Register & Verify
Step-by-step support to create and verify an NHS App account.
Access Health Records
Helping residents view test results, medication lists and health information.
Book & Manage Appointments
Showing people how to book, cancel and manage appointments independently.
Devices & Connectivity
- Free SIM cards and mobile data through the National Databank
- Signposting to refurbished device schemes
- Support connecting to public and home Wi-Fi
- Guidance on staying safe online
Digital Health Literacy
Owning a device is only the beginning — we help residents build the skills that let them navigate the digital healthcare landscape from GP registration through to everyday safety.
Online Appointments
Prescriptions Online
Online Forms
Connected Tools
Trusted Community Support
We deliver our support in the places people already visit and trust — not unfamiliar, clinical settings.
GP Surgeries & Hospitals
Libraries & Schools
Community Venues
Real Stories
The People Making Digital Healthcare Human
“I can access my health records, book appointments and don't have to queue at the surgery anymore.”
“They're absolutely wonderful. I've learned so much.”
Digital exclusion is not just about access — it's about dignity, and making sure every resident feels supported when it comes to their health.
Help Us Support More People Like ThisHear More From Our Community
Our Impact
Impact in Our Communities
17:1
Social Return on Investment
203
Residents Supported
£170,000+
Total Social Value Created
Across Birmingham and the surrounding area, our Digital Health Days programme is making a measurable difference in how people engage with their healthcare.
Our Approach
A Neighbourhood Health Approach
We work alongside neighbourhood healthcare transformation teams, healthcare services and local partners to make homes, accessible and durable.
Community Engagement
Building trust through culturally sensitive, local outreach.
Peer Research
Gathering lived experience to shape how community health work is done.
Co-Design
Working with residents and NHS partners to design health pathways together.