Birmingham residents reached.
A citywide digital inclusion project delivered following a competitive tender process for Birmingham City Council's Digital Inclusion Team.
Digital inclusion, delivered in communities across Birmingham.
68
Local relationships helped us reach further.
Over eight months, 68 voluntary and community sector organisations were engaged across Birmingham — connecting the project with residents through organisations and settings they already knew and trusted.
Support went where people were.
4
Hospitals
2
Health centres
3
Schools
Real People. Real Support.
Digital Confidence.
802
supported to learn about managing health online and the NHS App.
Digital health became a major part of the project, helping residents build confidence around increasingly important online health services.
And the support went much further.
Residents were supported across practical topics designed to make digital participation useful in everyday life.
- Introduction to the Internet237
- Office Programmes / Employment122
- Online Safety106
- Staying in touch online95
- Online Shopping32
- Managing Money Online19
Digital exclusion doesn't affect just one kind of household.
The project engaged vulnerable households with a range of circumstances. Household characteristics may overlap.
1,037 residents. 68 community organisations. One citywide commitment to digital inclusion.
The project has concluded, but the experience, partnerships and learning continue to shape how we help organisations reach people who risk being left behind.
Explore our digital inclusion workCompleted project • Birmingham • May–December 2025